Privacy policy

Last updated 13 August 2026.

The Olive Guy is a small business selling olive oil to customers around Melbourne. This page explains what personal information is collected through this website, why, and what happens to it. We handle personal information in line with the Australian Privacy Principles.

What is collected

When you place an order, we collect:

• Your name, email address and phone number.
• Your delivery address, if you choose delivery rather than pickup.
• What you ordered and any notes you add.

When you send an enquiry, we collect your name, email address, and anything else you choose to write, including your business name for wholesale enquiries.

We never see or store your card details. Card payments are processed by Stripe on their own systems. We receive confirmation that a payment succeeded and a reference number, nothing more.

Why it is collected

• To fulfil your order and get it to you.
• To contact you about that order, including arranging a delivery time.
• To answer your enquiry.
• To keep business records, which we are required to do.

We do not send marketing email unless you have specifically asked for it, and we do not sell, rent or trade your information to anyone.

Who else handles it

Running this site involves a small number of service providers:

• Cloudflare hosts the website and stores order records.
• Stripe processes card payments and holds the payment record.
• Resend delivers the confirmation emails.

Some of these providers operate servers outside Australia, which means your information may be stored or processed overseas.

Cookies and tracking

This site sets no advertising cookies and does not track you across other websites. Your browser stores one small flag locally so the opening animation only plays once per visit. That never leaves your device. No analytics are currently running on this site.

How long it is kept

Order records are kept for seven years, which is the retention period Australian tax law expects of business records. Enquiries that do not become orders are kept only as long as they are useful, and then deleted.

Access, correction and complaints

You can ask what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Email hello@theoliveguy.com.au or ring 0417 188 345 and we will respond within a reasonable time.

Making a complaint

If you think we have mishandled your personal information, tell us first. Email hello@theoliveguy.com.au or ring 0417 188 345. We will acknowledge it, look into it, and come back to you with an answer. This is a one-person business, so it goes straight to the person who can actually fix it.

If we do not resolve it to your satisfaction, you can then take it to the Office of the Australian Information Commissioner at oaic.gov.au. They will normally expect you to have raised it with us first.

Changes

If this policy changes, the updated date at the top of the page changes with it.